Actively Listening to Serve Employees and Customers Alike

Leadership, Management, Spiritual Growth

Actively listening to serve employees and customers alike

In a business world that prioritizes productivity, speed, and profits, Christians may feel like Monday through Friday belongs to the world while Sunday belongs to God. But Scripture beckons Christians toward a more holistic lifestyle. “Whatever you do,” Paul says in 1 Corinthians, “do it all to the glory of God.”

Christianity Today spoke to five C12 Members who want to do more than simply run another successful company. These leaders want their faith in Christ to be fully integrated into their business practices, influencing everything from production to employee relations, from hiring practices to strategic planning.

Here’s Peter Demos, owner of Demos’ Restaurants.

Image: Photo by Austin Lord

Peter Demos grew up in the family restaurant but began his career as a lawyer. Yet, his heart quickly called him back to the hospitality industry and restaurants rich with memories and possibilities. After successfully running a restaurant for 12 years, he gave his life to Christ in his forties. This was the first act of listening to God that would allow Demos to become who he is now—not only a successful restaurateur of four Demos’ Restaurant and two PDK Southern Kitchen locations but also an author, speaker, and the man at the helm of a dozen entities.

Demos’s understanding of his mission and purpose was further clarified when a trusted mentor told him that he isn’t actually the managing director of the company—God is. Ever since then, Demos has viewed himself as a steward. He reads Scripture every day and fills a board at his office with prayer requests he believes God has asked him and his fellow Christian employees to pray for. And he listens to the needs that arise among his 500+ employees so that he can ask God for ways to help meet their needs.

Take transportation, for example. As gentrification has increased in the Nashville neighborhood surrounding Demos’ Restaurant, some employees had been forced to sell their cars in order to afford housing. Demos realized these employees were walking three to four miles home after long hours on their feet during their shifts at the restaurant. So he created a bike ministry to give away 20 bikes. Each bike was prayed over and given in the name of Jesus.

This careful listening and intentional response coupled with clarifying his motive is imperative to Demos. “I talk about the parable of the talents,” Demos says. “We can sit there and talk about all the nice, good stuff we do [like giving away bikes], but if we don’t share the gospel? Jesus calls that wicked. So we make sure that in our business, we try to [share the gospel] through boldness.”

Demos also listens to his employees through his company’s monthly review process in which employees can provide feedback and submit prayer requests. “Everything that’s written down, whether it’s a joke or a criticism, comes across my desk,” he says. “I carefully review and respond to the needs expressed by my employees.”

Listening and learning from one another finds its fullest expression in the way Demos positions his restaurants as a place where customers’ needs are served with excellence.

“We aren’t being judged compared to everybody else,” he says. “We’re being judged [by our customers] based off the last time [they] came in and ate with us. Every day needs to be an improvement.”

Demos communicates this point however and whenever he can: Other restaurants are not his competition. He is his own competition. And God is his managing director.

“I don’t care what the restaurant down the street is doing,” Demos continues. “If God wants my business to fail, I can’t do anything to stop him. If he’s done with our restaurant, I can’t thwart his plan. However, if he wants it to succeed, he doesn’t have to use me for that. I have to work really hard to be in alignment with what he wants or he’s going to find somebody else to come in and take over the business.”

It’s with this clear-eyed, determined focus that Demos works. He’s still listening—to his customers’ feedback about the menus or his decision to give away Bibles at his restaurants (if they’re upset, Demos says that’s just a chance to share the gospel), to his employees wearing out their shoes trudging to work, to that heart whisper that brought him back to the restaurant industry, and, above all, to his Managing Director.

*This profile originally appeared in the article “5 Companies Radically Shaped by the Faith of Their Owners” published here and in the May/June 2020 issue of Christianity Today.

  • Kevin Miller Bio

    With over a decade of experience in marketing leadership, brand management, and business development, Kevin has helped numerous companies refine and implement plans to create exponential growth.

    Prior to joining C12, Kevin led a successful Florida-based brand strategy consulting business focused on growing small and medium-sized businesses. Entrepreneurial in spirit, Kevin also has a diverse background in launching start-ups as well as helping struggling or stagnant businesses develop a new course of action. His experience incorporates knowledge from multiple industries including textile manufacturing and design, medicine, real estate, technology, web development, and the creative arts.

    After attending the University of Central Florida where he studied Music Performance, Kevin became involved in worship arts and youth ministries, serving for several years in various leadership roles. He and his wife Beth, an elementary school administrator, have been married since 2000. Together with two sons Kyle and Kamden, they enjoy a wide variety of outdoor activities including hiking, hunting, fishing, and backpacking.

  • Troy Blackmon Bio

    Troy came to The C12 Group in 2008, with a diverse background in executive leadership, sales development, team building, and operations. Through his role as VP of Field Operations, he is committed to serve, equip and encourage CEOs and business owners to lead thriving companies that honor the Lord and serve people.

    During his tenure at Chick-fil-A, Inc. Troy learned that business excellence and glorifying God in the marketplace go hand in hand. Troy managed a P&L of $35+ million in revenue and coached business owners in operational excellence and improving financial results.

    In addition, Troy has been involved in leading small group ministry, including planting a church in Seattle, WA. Troy was formerly Partner at OneAccord, a management-consulting firm focused on accelerating revenue for mid-market companies. While at OneAccord, Troy was privileged to work with numerous technology companies in senior leadership positions, managing sales, marketing, and business development activities. Troy most recently served as the President of a technology private equity group, where he led the management teams of 4 portfolio businesses.

    Troy is married to his high school sweetheart, Shanna, and has been blessed with 4 children. He enjoys golf, cycling, and mountain biking with his family.

  • Mike Sharrow Bio

    Mike joined C12 as a member in 2010 while serving as an executive pastor for a large church in Texas and owner of a healthcare strategy consulting group.  Prior to that, he had served in a variety of leadership roles in both operations and sales corporately for the Walgreen Company, financial services as well as strategic development work with Health by Design.  In 2011 he exited his commitments to join the local C12 practice in San Antonio as an associate chair serving CEOs across that market.  In 2013 he and a partner acquired the greater Central Texas region and stewarded it as it grew to a team of 8 full-time chairmen serving nearly 150 leaders.  Mike is passionate about collaboration, strategic planning, Gospel initiatives and BHAG endeavors.

    With a background spanning Fortune 50 corporate settings, startups, non-profit and local church, Mike has been discipled into an integrated life perspective around the calling all believers share to be disciple-making disciples and ambassadors of Christ across all vocations and contexts.  It was in 2005 when God revealed to Mike the perils of a “sacred versus secular” duality in life and since then he’s been on the adventure of living one life in Christ, with work as worship, business as ministry and life as mission.

    Mike grew up in Alaska, graduated from Trinity International University and the Loyola Graduate School of Business.  He married his bijou of an Iowa farmers daughter, Jacqui, in 2002 and they have 2 girls, Elayna and Sophia.